Last Updated on April 16, 2025
A full refund shall be issued if you choose to cancel any service after its delivery within 30 days of making the payment. If you terminate any service after the initial 30 days, you shall be charged an amount equivalent to the working hours put into the project. The balance shall be credited to your account within 45 days of cancellation.
Cancellation of any agreed upon service should occur 10 days prior to the start of the next billing cycle. Cancellations made after the start of the billing cycle shall result in an amount equivalent to the working hours put into the project during that month being billable.
If you signed up for any service and did not make use of it, you are still entitled to pay us. The amount of refund shall be credited back to the original payment method, provided that the payment was made within 45 days of service cancellation.
Write us at: refunds@nbandwidth.com